Delivery Information & Policies
All deliveries are processed on the selected date through our calendar window. If you require same-day delivery, please contact us directly at (403) 966-7395. An additional fee of $10 may apply for same-day requests.
To ensure proper handling of the Balloon Box, we kindly ask that someone is available to accept the delivery. If no one is home, we will contact you and leave the Balloon Box at the door.
Delivery Fees:
- Calgary & Inner City: $14.99
- Surrounding Areas: $26.99
Residential Deliveries:
- If the recipient is unavailable to receive the delivery, please include instructions to leave the order with a neighbor, providing their name and address at the time of ordering.
- Deliveries can be made as late as 7:00 PM, and may extend to 9:00 PM during peak holiday seasons.
- A minimum of 24 hours advance notice is required for residential deliveries.
Business Deliveries:
- Business deliveries will be made between mid-morning and 5:00 PM.
- The Balloon Box may leave the gift with the front desk, security, or receptionist with instructions to refrigerate immediately. We are not responsible for mishandled items at the business.
- If the business is closed, the delivery will be attempted the following business day. For same-day business orders, we may contact you to reschedule.
For deliveries outside of our regular zones, please reach out for a custom quote.
Cancellation & Defects:
- Orders must be canceled at least 48 hours prior to scheduled pick-up or delivery for a full refund.
- Cancellations within 48 hours of the scheduled delivery are non-refundable.
- Any balloon defects must be reported within 30 minutes of receiving your order for resolution.
For any questions, concerns, or further assistance, please contact us directly or visit our FAQ page.